Good examiners gather good data. Underwriters are able to make confident decisions when they trust the data integrity.
Our Examiner IQ program identifies problematic examiners by assessing physical measurement authenticity and specimen quality along eight benchmarks. With the implementation of Examiner IQ in 2014, we’ve seen a 10% increase in physical measurement and specimen quality.
ExamOne’s examiner scorecard is used to track and trend each individual examiner’s performance from month to month. We evaluate accuracy and Examiner IQ data. Examiners are rated in three tiers based on their performance accuracy:
- Tier 1 Accuracy – considered excellent
- Tier 2 Accuracy – starts conversations toward improvement
- Tier 3 Accuracy – results in retraining or termination
Questions about quality? Email our Quality Department.
Read more about our commitment to quality: Committed to Quality Series.